Our payment and cancellation terms

Booking and payment

The key points in brief

Online Booking

Under „Reservations" on our website you can see the current availability and can easily send a reservation request. Within a few hours you will receive a binding but temporary reservation confirmation. Only after your confirmation by e-mail and the payment of a deposit the rental contract is effective.

30% deposit

The rental contract is concluded with a deposit of usually 30% of the total amount by bank transfer. If the deposit is not made, the reservation will be canceled. The remaining amount must be paid 4 weeks before arrival by bank transfer, unfortunately we do not accept credit cards. For bookings at short notice (less than 30 days between booking and arrival) the total amount is due immediately.

Cancellation & Travel Insurance

It is very difficult to re-let holiday homes that have been cancelled at short notice. If you are unable to come and inform us more than 30 days in advance, we only charge 30% of the total amount, so we usually retain the deposit. We generally recommend our guests to purchase a travel insurance.

All details can be found under payment and cancellation terms as well as in your booking confirmation.

Please note the following information

  • Children of all ages are welcome
  • If you need a baby bed, please contact us well before your arrival
  • Smoking is not permitted in the apartments.
  • Parties/events are not allowed.
  • Guests must keep quiet between 11pm and 8am.
  • Pets are not allowed.
  • All payments should be made by bank transfer.
  • Unfortunatly we cannot accept credit cards.

Payment and cancellation terms

  1. Upon receiving the reservation request via the landlord’s website, the landlord will automatically send a confirmation of the incoming request to the guest by email.
  2. The reservation request will then be checked by the landlord and bindingly confirmed by the landlord via email with the subject line “booking confirmation” within just a few hours. The landlord will block the desired reservation period on his website.
  3. To make a confirmed booking, the guest will inform the landloard by Email and pay a down payment within 7 days of the transmission of the booking confirmation via bank transfer to the respective account specified on the confirmation. With the payment of the deposit a rental contract is concluded.
    1. Should more than 30 days separate the date of the booking confirmation and the agreed start of rent, then the down payment amounts to 30% of the total fee.
    2. In the case of short-notice bookings the total amount is payable within 7 days of the booking confirmation being sent.
  4. In case the guest does not pay the agreed down payment within this period, then the landlord is no longer bound to honour the reservation.
  5. The remaining amount (total amount minus deposits paid) is due 4 weeks before the start of the rental period and is to be paid by bank transfer. In any case the total amount must be paid until the agreed start of rent.
  6. A withdrawal of the rental contract by the guest must be provided as a statement in written form by him or her. Depending on the time the statement is received by the landlord, the following cancellation fees are incurred by the guest:
    1. If the withdrawal takes place more than 30 days prior to the agreed start of rent, then a cancellation fee in the amount of 30% of the total amount is charged.
    2. If the withdrawal takes place fewer than 30 days prior to the agreed start of rent, then the entire amount is charged as a cancellation fee.
  7. In the case of a no-show without a cancellation, the guest or rather the ordering party is required to settle the originally agreed total price.
  8. In the case of withdrawal or no show, any rendered down payments are offset with the cancellation fees. To the extent that cancellation fees exceed the down payments, the guest will be sent a respective invoice.
  9. Since the rental contract cannot be cancelled, the guest is recommended to sign a cancellation insurance, which the guest can conclude with an insurance company of his or her choice.